Payment and Refund Policies
Feel free to email or call if you have any further questions!
- Initial consultation is FREE via a virtual session
- An In-person consultation is required before booking an organizing and decluttering service with us. We will provide an estimate time required to perform the job. It is a $40 flat rate for anyone in Connecticut. This fee is NON-REFUNDABLE.
- If paid in full and cancellation occurs within 24hours after purchasing an" Organizing and Decluttering Service(s)", then a full refund will be provided. If cancellation is 24hours after purchasing the "Organizing and Decluttering Service(s), or 48hours before the time of service, then only 50% will be refunded. If you cancel less than 48hours before the service, then only 25% will be refunded. This does not include NON-REFUNDABLE PAYMENT.
- When you book a service, time gets invested into creating the idea for your space. Time is precious. We value our time as well as yours, and we know that time wasted can never be regained. If we notify someone to assist in certain areas, then we are utilizing their time too. Therefore, time is valuable.
- When given homework; like going through your papers or washing laundry on your own time, please do so, or you will have to pay extra for any additional time spent on it. It will be at the regular hourly rate of $55, due to your lack of cooperation. Even if you purchased a package deal at a lower rate, or received any form of discounts. You are not punishing anyone, only yourself. Services are provided to help you.
- As respect to others and yourself, we ask that you give no less than 72hrs before your schedule appointment to cancel or reschedule. Note that some services are NON-REFUNDABLE (Time is valuable). Also review the refund policy in number 3 listed above.
- Email us at Support@Kemys2ndchance.com, and include; your Name, Phone number and Reason for cancellation or rescheduling in the email.
- Money spent is a form of investment. Thank you for investing in yourself and allowing us to be part of your journey. Have a bless one and look forward to providing services to you!
