Payment and Refund Policies
Feel free to email or call if you have any further questions!
- Initial consultation is FREE via video. However, an in person consultation is required before start of services .
- In-person consultation before booking a service will be provided to give an accurate estimate of time required to perform the job and construct ideas base on the space. It is a $40 flat rate for anyone in Connecticut. This fee is NON-REFUNDABLE.
- If paid in full and cancellation within 48hrs before the time of service, then only 50% will be refunded. If you cancel less than 48hrs, then only 25% will be refunded, or you can arrange to have the 25% balance forwarded to a new service date. This does not include NON-REFUNDABLE PAYMENT. Some package deals, 50% is NON-REFUNDABLE after 24hours and some the 50% deposit is NON-REFUNDABLE, which is listed is the description box, even at checkout. When you book, then time gets invested into creating the idea for your space. Time is precious. We value our time as well as yours, and we know that time wasted can never be regained. If we notify someone to assist in certain areas, then we are utilizing their time too. Therefore, time is valuable and it = $
- When given homework; like going through your papers or washing laundry on your own time, please do so, or you will have to pay extra for any additional time spent on it. It will be at the regular the regular hourly rate of $85, due to your lack of cooperation. Even if you purchased a package deal at a lower rate, or received any other discounts. You are not punishing anyone, only yourself. Services are provided to help you.
- As respect to others and yourself, we ask that you give no less than 48hrs before your schedule appointment to cancel and 72hrs to reschedule. Note that 50% of your payment is NON-REFUNDABLE for some services (Time is valuable). We will also give you that same courtesy. Email us at Support@Kemys2ndchance.com, and include; your Name, Phone number and Reason for cancellation or rescheduling in the email.
- Have a bless one and look forward to providing services to you! Organize with peace and leave you with joy!
